Even wish you could set an away message for the weekend, so students that message in know you'll get back to them on Monday morning? Do we have a feature for you!
Full Measure has the ability to set out of office messages for all students messaging in for a certain time period. You can configure these message to go out to all students that message in each day during a certain time period (i.e., 8pm-7am) and you can also set this message on Friday afternoons to last the whole weekend.
You must be an administrator in order to configure this feature. If you don't see the ability to change the institution Auto Response, talk to your project manager to see if they would like to enable this feature.
First, navigate to the Campaign feature and click on the gear.
Next, scroll down to the bottom of this page to the Auto Response section.
Toggle "Enable Auto Response Message" on. You can then configure the times you would like this message to go out, as well as customize the message. Don't forget to hit save!!!
That's it! Students that message in during this time period will now receive the out of office message.
If you configure this message on a Friday for the weekend, don't forget to turn it off on Monday morning! Otherwise your students will continue to receive this out of office in addition to regular responses from counselors.
Feel free to make a ticket if you have any questions!
If you have any issues or questions, please submit a ticket.