I can't log into the mobile app

Problem 1: I'm (or my student is) getting an error from the mobile app saying that my email is already taken, but then when I try to reset my password that doesn't work either.

Answer: There's probably a duplicate of you existing with that email in our system.

Try and look yourself up in the Full Measure student portal. If there are two instances of yourself with the same email, you'll need to delete one of them from the fullmeasure_student file and open a ticket with us to delete the entry on our side. You can't have two students with the same email, when they go to log into the mobile app, we don't know whose account to bring up. You'll need to follow the same process with their duplicates as well.

Problem 2: I created an account before with my school email, but now when I try to log back in, it's saying my password is wrong. I can reset my password, but I still can't log in and I promise I'm typing in the correct password. Help.

Answer. We believe you. It's just that you can't exist in our system as a user in the Full Measure interface and as a student in the mobile app with the same email.

There's a crossover with authentication, so if you're trying to log into the mobile app with the same email you use to log into the school.fullmeasureed.com, it won't pass through. We recognize this is confusing since you can initially create an account with that email, our apologies, we're working on a solution for the future. For now, if you would like to create an account in the mobile app, please use a separate email than what is connected to your profile in the Full Measure interface.

If you have any issues or questions, please submit a ticket.