Message Status

Message statuses

There are several message statuses that you'll see in your inbox. We'll walk through each of these statuses below.

Delivered

This is reserved for SMS messages: it means that your text went through!

Undelivered

There's a couple of reasons your messages could show up as "undelivered". The main causes are

• The phone number is no longer in service
• The phone number is actually a house number, and incapable of receiving messages
• Your message was carrier filtered

If this message was a campaign, you can also see the status and reason on the delivery stats page.

Queued/Accepted

Your message has been received by twilio, our texting service, and the message is still processing to be sent. Typically occurs after a larger message has been sent. Sit tight on this one, the message should go out in the next few hours.

Created

Created is an internal status for Full measure. It means that we have created your message and it exists in our system, but we potentially haven't done anything else with it yet. Accepted and delivered stats could follow.

There are two other scenarios where you will see created with no other status to follow.

• For in app messages, they always stay created. If you see created, and see that the student has downloaded the mobile app, it means the message has been delivered.

Your message will also stay created if they student is marked "stop all text messages", which you can see from their details page. The toggle that displays "stop all text messages" will be toggled on and to the right.

If they opted out of that specific channel, you would be able to see that in the channel where you are attempting to message.

Let us know if you have any other questions!