On a student record, for texting purposes, if the student does not have a mobile number, but does have a primary number, we will attempt to text the primary number. We won't skip over a number that is getting an error to instead try the second number on their record. If you are consistently seeing a mobile number fail, try switching it out for the primary number on the student's record to see if that is an accurate mobile destination. You should do this on your system record, which will update into our system overnight.
Mobile and primary number fallback
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